Growth+Where to find it: Sidebar → Feedback
Feedback & Reviews
Post-visit surveys, in-platform review collection, and outbound routing to public sites (Google, TripAdvisor). 5-stars route to public; 1–3 stars stay private with a manager-reply prompt so you can fix the issue before the diner posts publicly.
What you'll see
dashboard.dynabite.net
Feedback · Last 30d
4.6
Avg rating
184
Reviews 30d
92%
Response rate
· Aisha R
Needs reply Truffle pasta unreal. Server remembered our anniversary.
· Omar K
Replied Food great, wait too long for tables. 35 min on a Tue.
How to use it
- 1
Configure the post-visit email
Settings → Feedback. Trigger time (default 4 hours after the bill is paid). One-question rating + a follow-up text box. Templates are translatable; keep it under 30 seconds to complete. - 2
Smart routing
5-star reviewers see a follow-up CTA to post publicly (Google / Tripadvisor / Trustpilot). 1–3 star reviewers see a manager-reply prompt instead — “Tell us what went wrong, we'll fix it.” Higher resolution rate; lower public-review damage. - 3
Reply within 24h
Sub-5 reviews show in Needs reply. Reply with a personal note (or use the AI-suggest button to draft one). Resolved reviews drop off the queue; the diner sees you cared. - 4
Read the trend
Top of page: rolling 30-day average + theme breakdown (food, service, value, ambience). Spot a service dip on Friday nights and you know exactly when to staff up.
Gotchas & tips
The post-visit email needs the diner's email at booking. QR Pay & Order captures it from Apple Pay / Google Pay receipts; for walk-ins, ask staff to grab one at the bill.
Routing 5-stars to Google does NOT manipulate review platforms — you're still asking, the diner still has to write it themselves on the platform.
Related features
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